The Best Auto Answer WhatsApp Features for Business

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As a business owner, you understand that every customer needs a quick response to their messages. This can encourage people to use the auto answer Whatsapp feature. This feature on WhatsApp Business automatically replies to messages in seconds, even when the person is offline.

This capability is crucial, especially for businesses, to improve the customer experience. This allows them to contact the business whenever they need, without the constraints of operating hours.

The Best Auto Answer WhatsApp Features for Business
Mekari Qontak

Getting to Know About Auto Answer WhatsApp Features

WhatsApp auto-reply is a feature that automatically responds to incoming messages and can be customized to suit a business’s needs. Using this feature, businesses can send greeting messages, away messages, and quick replies to customers.

This way, customers don’t have to wait long to get a reply to their messages and can connect with your business at any time, regardless of operating hours.

To use this feature, someone needs a WhatsApp Business account or the WhatsApp Business API. However, it’s important to note that the features available in regular WhatsApp Business and the WhatsApp API are actually quite different.

The auto-reply feature in the WhatsApp API is comprehensive and offers several advantages not available in regular WhatsApp business accounts. For example, a rotator can automatically forward customer inquiries to the customer service team, and a WhatsApp chatbot can help answer customer questions.

Best Auto Answer App Recommendations for Business

The best auto answer Whatsapp feature can only be obtained through the WhatsApp Business API. This is because it is the only official and safe application. However, there are still other excellent WhatsApp auto-reply apps available that you can use. Here are some recommendations:

1. Mekari Qontak

Mekari Qontak provides the best WhatsApp auto-reply feature in Indonesia. This app is an official WhatsApp Business API partner, ensuring its security.

Furthermore, WhatsApp Qontak is integrated with a Customer Relationship Management system, ensuring smooth and efficient business operations.

2. Chatbot

Chatbot is a WhatsApp bot application for automatically replying to messages. This application also easily connects to various instant messaging platforms such as Slack, Facebook Messenger, LiveChat, Skype, Twitter, and even YouTube.

According to Dea Afrizal’s YouTube channel, the WhatsApp chatbot application provides a user experience for automatically replying to both personal and group messages. This convenient feature eliminates the need for users to manually reply to incoming WhatsApp messages.

3. Autoresponder for WhatsApp

AutoResponder for WhatsApp is available in two versions: free and paid. Unfortunately, to use the auto-reply feature, you’ll have to endure annoying ads.

However, this excellent app offers a comprehensive feature package, including new chat welcome messages, direct reply replacement, and many more.

WhatsApp Automated vs. Manual Messages: Which is Better for Business?

Automated WhatsApp messages are pre-written texts that will be sent to customers automatically based on the input they provide or triggers set in a workflow.

WhatsApp auto-reply messages allow businesses to respond to customers in situations where they can’t do so manually. These messages typically come in the form of auto-replies, scheduled broadcasts, and chatbots.

Manual messages, on the other hand, involve sending messages directly through WhatsApp by typing them yourself. Unlike automated messages, there’s no automatic reply, requiring a dedicated user to respond to messages.

The auto-reply feature excels in efficiency, response speed, and consistency, as well as its ability to handle high message volumes. Therefore, it’s ideal for businesses that provide 24/7 service.

Additionally, automated messaging offers instant responses to customers as soon as feedback is received or a trigger is met. Manual messaging, on the other hand, relies on humans and is dependent on their availability.

Auto answer Whatsapp feature allows users to automatically reply to customer messages, ensuring business continuity. This advantage is crucial for businesses in maintaining strong relationships with their customers, as they can contact them at any time, even outside of business hours./Estri